Hospitality Consulting Services hotel and restaurant management hospitality

At Gestion Ôtelam, our mission is to exceed your expectations and ensure the highest levels of satisfaction.  Therefore we firmly believe that the basic steps in correcting your operational processes is to make an operational audit which results will point us in the right direction to achieve the operational efficiency.

Our tailored designed Mistery Shopper's program is a complimentary troubleshooting tool that can be used in certain situation where we believe adequate guest service is somewhere compromised. 

 They enable you to appraise your customer experience and identify the key avenues for improvement.  

Our Team Members are experienced hotel operators .  

We have the necessary knowledge to write, re-write, partly or permanently Standard Operating procedure taking in account your goals, your preferences and your concept.  For hotels, retail ventures, tourism business and stand-alone restaurants.

At Gestion Ôtelam, we understand that your project can be a significant investment. That's why we go above and beyond to ensure that your project becomes the most successful and ensuring your return on investment to exceed your goals and the benchmark  within your competitive set.   Check also our "Dining Experience" and our "Flywheel Approach" programs.

Gestion Ôtelam has created the DINING EXPERIENCE . a program to launch and re-launch new existing, chain or stand-alone restaurants and outlets based on firstly,  responding all the basic and advanced needs your guests, creating this a way an experience not only a good meal place.  BOH can also be straighten and systemized to make sure your restaurant is viable!

The success of any business is only comparable with the involvement and talent of its collaborators.  Where the importance of selecting each time you want to hire someone, the best talent available at the time needed.  Gestion Ôtelam, executive search services is lead by a team of hoteliers who know the right approach for each position and by a Psychologist to make sure the fit is right for you.

You have vacations to cover?  An interim position to fill urgently? You need waiters or cooks for an event? Gestion Ôtelam got you cover.  

Talk to us now.